Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How do I know which products are right for my skin type?

We recommend using our Recipe Builder tool or contacting our askINKEY team for a personalized skincare routine tailored to your specific concerns.

Are your products cruelty-free and vegan?

The INKEY List is a cruelty-free brand. While the majority of our products are vegan, please check the specific product page for the vegan icon to confirm.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. You will receive a tracking link via email as soon as your order has been dispatched from our warehouse.

What is your return policy?

We offer a 60-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 60 days for a full refund, even if the product has been opened.

Can I use Vitamin C and Retinol together?

We suggest using Vitamin C in your morning routine for antioxidant protection and Retinol in your evening routine to avoid potential irritation from mixing active ingredients.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.