Returns & Exchanges

We want you to love your skincare journey, but if a product isn't the right fit for your skin, we offer a 60-day return window for all purchases made directly through our site. Our goal is to ensure you find the perfect recipe for your skin's unique needs without any added stress.

Return Process

• 1.
  Check Your Timeline

  Ensure your return request is submitted within 60 days of the original purchase date to qualify for a full refund or exchange.

• 2.
  Contact the askINKEY Team

  Email our skincare experts with your order number and the reason for your return so we can provide personalized advice or a return authorization.

• 3.
  Pack and Ship

  Securely package your items in their original containers and use the provided prepaid shipping label to send the products back to our distribution center.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will process your refund to your original payment method within 7 to 10 business days.